On June 21, Heritage Family Credit Union dedicated our contact center in memory of Jody Garrow, a Heritage Family Credit Union employee who passed away unexpectedly in April. The Jody Garrow Contact Center at the Ron Hance Operations Center in Rutland is home to our Call Center and HFCU Video Branch – both departments in which Jody shared her many talents with staff and members alike. Members of Jody’s family joined the HFCU staff for the dedication, and a plaque with Jody’s smiling face now welcomes HFCU colleagues to work each day.

As readers of this newsletter may remember, Jody was named the HFCU Employee of the Year in 2022. Each year, our Employee of the Year chooses a word which is shared at our All-Staff meeting each January. Jody’s word was “Evolution,” reminding us that we are a constantly-evolving organization, looking for opportunities to best serve each other and our members.

In Jody’s honor, the windows of the contact center now look out on the newly-planted “Evolution Garden,” which adds brightness and color to our days, much like Jody has done for so many of us at HFCU.