With account takeover fraud on the rise, Shared Branch will launch IDCheck - a new ID-proofing security measure - on May 1, 2025, for those making withdrawals using out-of-state identification at Shared Branch locations. This additional level of fraud prevention allows these locations to make sure it’s you trying to access your account and not an imposter.

How it Works:

  1. Scan the QR code located in the branch or visit verify.coop.org.
  2. Select Heritage Family Credit Union from the drop-down list.
  3. Enter your member number and the last four digits of your social security number.
  4. Upload a photo of your ID.
  5. Take a selfie. Tip: Save your validation for a quicker experience next time!

Show the teller your one-time passcode, which is only valid for 20 minutes.

If you have any questions, please contact HFCU at 888.252.8932. Visit our Shared Branching page for more information and to search for locations.